Hi there 👋
This Privacy Policy explains how RescueCentre collects, uses, and protects information. We’ve written this in clear, friendly language so it’s easy to understand — no legal jargon.
By using RescueCentre, you’re trusting us with information, and we take that responsibility seriously.
The Short Version
In simple terms:
- We only collect information we actually need
- We use it responsibly and transparently
- We keep it secure
- We don’t sell personal data
- We follow UK GDPR and EU GDPR rules
- Rescue centres remain responsible for the data they collect
What Information Is Collected
Depending on how RescueCentre is used, the following types of information may be collected:
User Information
- Name
- Email address
- Contact details
- Login or account information
- Messages or communications sent through RescueCentre
Animal Casualty Information
RescueCentre is designed to support animal rescue and welfare work. Information recorded about animal casualties may include:
- Species and identifying details
- Condition and welfare notes
- Circumstances of rescue
- Location information related to where the animal was found
- Treatment notes, care records, and outcomes
Animals themselves are not covered by GDPR, but we still treat this information carefully and respectfully.
Finder Information
When an animal is found and reported, rescues may collect information about the finder, such as:
- Name
- Contact details
- Location where the animal was found
- Any information provided to help with the rescue
This information is collected by the rescue organisation and is covered by that rescue’s own GDPR and data protection policies. RescueCentre acts as a platform to support rescues and does not take ownership of finder data.
Technical Information
Like most online services, RescueCentre may collect basic technical details, including:
- IP address
- Browser and device type
- Log and usage data
This helps us keep the platform secure and running smoothly.
Why Information Is Collected
Information is only used where there is a clear and valid reason, including to:
- Run and maintain RescueCentre
- Support rescue centres and animal welfare work
- Manage user accounts and access
- Communicate with users when needed
- Improve features and usability
- Keep the platform secure
- Meet legal or regulatory obligations
We don’t use information for unexpected or unrelated purposes.
GDPR & Legal Basis
Under UK GDPR and EU GDPR rules, data must be processed lawfully. RescueCentre relies on one or more of the following:
- Consent (where you’ve agreed to data being used)
- Contractual necessity (to provide a service you’re using)
- Legal obligations
- Legitimate interests (reasonable operation of RescueCentre and animal welfare support)
Where consent is used, it can be withdrawn at any time.
How Data Is Stored & Protected
We use sensible, modern security measures to protect information held within RescueCentre, including:
- Secure HTTPS connections (encrypting data between your device and our servers)
- Secure hosting environments
- Access controls and permissions
- Encrypted storage where appropriate
- Regular system updates and monitoring
No online system can ever be guaranteed 100% secure, but we take reasonable steps to protect data from loss, misuse, or unauthorised access.
How Long Information Is Kept
Information is only kept for as long as it’s needed:
- While an account remains active
- While an animal case or rescue record is relevant
- Where legal or regulatory requirements apply
When data is no longer required, it is securely deleted or anonymised.
Sharing Information
We don’t sell personal data.
Information may be shared only where necessary, for example:
- Between rescue centres involved in an animal’s care
- With vets or animal welfare professionals
- With trusted service providers that help run RescueCentre (such as hosting or email services)
- Where required by law
Anyone we share information with is expected to handle it responsibly and in line with GDPR rules.
Rescue Centres & Responsibility
RescueCentre provides the platform, but individual rescue organisations are responsible for:
- The data they collect
- How they use finder information
- Responding to GDPR requests related to their records
If your data was provided directly to a rescue centre, GDPR requests should usually be made to that rescue.
Your Rights Under GDPR
You have the right to:
- Know what personal data is held about you
- Ask for incorrect data to be corrected
- Request deletion of your data (where appropriate)
- Limit or object to certain uses of your data
- Request a copy of your data
We’ll always try to help point you in the right direction if you’re unsure who to contact.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published here, and continued use of RescueCentre means you accept the updated version.
Contact
If you have questions about this Privacy Policy or how information is handled, please contact us through RescueCentre.
Thanks for trusting RescueCentre 💚